VideoLAN is free and open source software; and is not backed by any company.
Developers are mostly volunteers.
Therefore, please remember that every user support is provided by volunteers doing it in their free time.
Noone owes you an answer to your question.
If you have any questions about VideoLAN or about VLC media player, you should always start by reading the Official FAQ.
If you have problems using our software, you should:
To ask a question, you need to prepare a correct report using the VLC report page.
Then ask your question, on:
Please read our reporting bugs policy.
Go to the VLC bug reporting site.
Go to the VLMC bug reporting site.
If you are a professionnal, and need services around our products, some companies provide professionnal support. They are listed on the consultants page.
For other matters, see the contact page.